Shipping policy

Thank you for selecting TAULAGI MOMOISEA for your fashion and apparel purchases. We prioritize meticulous order handling, careful product packaging, and reliable logistical arrangements to ensure all clothing items reach customers in pristine condition, with consistent and predictable delivery schedules for both domestic and international orders.

1. Order Processing Period

Following successful order confirmation and payment verification, our team will complete internal order verification, product sorting, quality checks and secure packaging within 1 to 5 business days. This processing schedule excludes weekends and official public holidays observed in New Zealand. During peak shopping seasons or periods of heightened order volume, standard processing timelines may be slightly prolonged. Any substantial delays affecting order dispatch will be communicated directly to affected customers in a timely manner.

2. Shipping Fees and Delivery Time Estimates

Shipping costs are individually calculated for every order based on package dimensions, total weight and final delivery location. All applicable shipping fees will be clearly displayed and confirmed during the checkout process prior to final order validation. Our standard shipping service for all apparel products features an estimated delivery timeframe of 15 business days after dispatch. All delivery durations serve as general estimates and are not guaranteed, as they may fluctuate due to courier logistical delays, international customs clearance procedures, adverse weather events, regional transport limitations and public holiday schedules across different territories.

3. Dispatch Confirmation and Real-Time Order Tracking

Once your apparel order is fully processed and dispatched from our warehouse, you will receive an official dispatch confirmation email containing your unique tracking number and complete shipping details. Please note that tracking system data does not activate immediately upon shipment. Full tracking functionality and transit updates will become accessible within 24 to 48 hours after the package has been handed over to our logistics partner.

4. Shipping Address Accuracy Policy

Customers are solely responsible for submitting accurate, detailed and valid shipping address information when completing their purchase. TAULAGI MOMOISEA shall not be held liable for delivery failures, route deviations, delays or package returns caused by incorrect, incomplete or misspelled address information provided by the customer. Any packages returned to our facility due to address-related errors will incur additional reshipping charges, which must be covered entirely by the purchaser.

5. Handling of Lost or Transit-Damaged Shipments

If your package is confirmed missing or lost during transit, you must submit a formal support request to our customer service team within 2 calendar days from your scheduled delivery date. For orders that arrive with damaged clothing items or compromised packaging due to transit issues, customers are required to notify our team within 24 hours of delivery receipt. All damage claims must be accompanied by clear, high-resolution photos of the affected products and original packaging materials. Our support team will conduct a thorough case review and resolve all valid claims promptly with practical solutions.

6. Apparel Care and Product Usage Guidelines

Each clothing item sold by TAULAGI MOMOISEA is packaged with official manufacturer care instructions covering proper wear, washing, drying and general maintenance practices. To preserve the fabric integrity, color retention and overall quality of your apparel, we strongly advise adhering strictly to all provided care guidelines. Our brand assumes no responsibility for product damage, wear, deformation or quality degradation resulting from improper maintenance, incorrect cleaning methods, unauthorized product alterations or negligent customer usage.

7. International Shipping and Customs Liability Terms

All cross-border shipments may be subject to import duties, customs taxes and local administrative fees enforced by the customs authority of the destination country. These additional charges are exclusive to the customer and are not included in the base product pricing or standard shipping fees. We do not oversee local customs policies, clearance processes or tax assessments for international deliveries and cannot cover any related expenses incurred by the recipient.

8. Official Contact Information

For any inquiries, concerns or support requests regarding this shipping policy, order logistics, delivery status or related service matters, please reach out to our dedicated customer support team via the official details below:
Business Name: TAULAGI MOMOISEA
Phone Number: +64 21 283 6738
Email Address: info@taulagimomoisea.shop
Physical Address: 62 Donna Street, Outer Kaiti, GIS, Gisborne 4010, New Zealand